Returns / FAQ
1. What is your return policy?
We verify all payments. If inconsistent billing, shipping, and/or contact information is submitted, this will either delay your package or cause your order to be cancelled. Voided and/or declined credit card transactions may appear as a temporary charge to your account. Allow approx. 2-6 business days for your account to reflect the voided/declined status. Credit card companies will often set aside or hold these funds, and it takes approx. 2-6 business days for the funds to revert back to the account. Some credit card companies will hold these funds longer, although this is not common. It is therefore important that you read and follow our payment policies as we unfortunately do not control how credit card companies handle voided or declined payments.
Coupon codes that require a minimum purchase amount will be deducted from any returns that fall below that amount. For example, a customer makes a $225.00 purchase using a "$20.00 off $200.00" coupon code. Customer returns $50.00 worth of items, causing purchase total to fall below $200.00 minimum amount. Refund will be reduced by $20.00 coupon code.
For international free shipping promotions/coupon codes that require a minimum purchase amount, returns that fall below that amount will be deducted from any refunds. For example, an international customer makes a $150.00 purchase using a "free international shipping for orders totaling $150.00 and over" coupon code/promotion. Customer returns $50.00 worth of items, causing purchase total to fall below the $150.00 minimum amount. Refund will be reduced by the international shipping fee as listed on our international shipping table.
15. Why is an item I purchased, or previously saw, no longer visible on your site?
We maintain a constantly updated inventory system. Items that become out of stock are automatically removed from our site. If you purchased the last item we had in stock, the item will no longer be visible. Email us directly to obtain a photo of your item.
16. Do you accept special orders on out of stock items or items not currently shown on our website?
Because of the time and costs involved in special orders, we will often not accept special orders under $100.00. However, if you are interested in an item not currently in stock, please feel free to email us and we will be happy to let you know if and when the item becomes available again.
17. Are gift boxes included with items?
For most of our jewelry items, we include either a gift box or pouch. However, we often pack more than one item in a gift box. If you would like a gift box and/or pouch for EACH of your items, please note it with your order.
18. Do you sell wholesale?
No. Please do not contact us regarding wholesale information as wholesale questions will not be answered. We are a retail only company.
19. What is your legal disclaimer policy?
Any unauthorized use of materials appearing on this site may violate trademark and other applicable laws and could result in criminal or civil penalties. None of the materials used on this site may be copied, reproduced, modified, transmitted, or distributed by any means without prior written consent. Our website may be used strictly for shopping on our site or placing an order on our site and for no other purpose. All trademarks, registered copyrights, and logos are the sole property of their respective owners.
20. What are your order and pricing policies?
Regencies.com is not responsible for typographical, photographic, technical, or pricing errors listed on our website. We are also not responsible for incorrect pricing and/or information listed on other sites. If you see inconsistent pricing on a different site, our website www.regencies.com is the correct price.
We reserve the right to cancel any order. We also reserve the right to adjust prices without notice.
21. Who can I contact if I still have a question?
We are always happy to answer any questions or concerns you may have and do our best to reply within 24 hours. Please send your email to: firstname.lastname@example.org
Be sure to read our Shipping Page for more information about our shipping policies.