Returns / FAQ
1. What is your HOLIDAY RETURN Policy?
We accept returns for qualified merchandise postmarked within 20 days* after your package has been delivered to you. Returns must be received by us in original unused condition. Please email us to obtain a return authorization number (RA #) BEFORE mailing the return. All tags, cards, and/or pouches must be included with your return. The RA number must clearly be written on the outside of your package, or it may be refused. No returns will be accepted past 30 days after the date of delivery. All unauthorized returns will be sent back at your expense.
Special orders and sale items are FINAL where noted, meaning that they are not returnable or exchangeable.
* For the Holidays, we will be extending our return policy time frame. Orders that are eligible for return, and placed from November 25, 2013 - December 25, 2013, are returnable/exchangeable if your return is received by January 6, 2014. After this time, our normal return policy time frame will revert back to normal.
1. What is your return policy?
www.regencies.com is registered with the Authorize.Net Verified Merchant Seal program.
Coupon codes that require a minimum purchase amount will be deducted from any returns that fall below that amount. For example, a customer makes a $225.00 purchase using a "$20.00 off $200.00" coupon code. Customer returns $50.00 worth of items, causing purchase total to fall below $200.00 minimum amount. Refund will be reduced by $20.00 coupon code.
For international free shipping promotions/coupon codes that require a minimum purchase amount, returns that fall below that amount will be deducted from any refunds. For example, an international customer makes a $150.00 purchase using a "free international shipping for orders totaling $150.00 and over" coupon code/promotion. Customer returns $50.00 worth of items, causing purchase total to fall below the $150.00 minimum amount. Refund will be reduced by the international shipping fee as listed on our international shipping table.
15. Why is an item I purchased, or previously saw, no longer visible on your site?
We maintain a constantly updated inventory system. Items that become out of stock are automatically removed from our site. If you purchased the last item we had in stock, the item will no longer be visible. Email us directly to obtain a photo of your item.
16. Do you accept special orders on out of stock items or items not currently shown on our website?
Because of the time and costs involved in special orders, we will often not accept special orders under $100.00. However, if you are interested in an item not currently in stock, please feel free to email us and we will be happy to let you know if and when the item becomes available again.
17. Are gift boxes included with items?
For most of our jewelry items, we include either a gift box or pouch. However, we often pack more than one item in a gift box. If you would like a gift box and/or pouch for EACH of your items, please note it with your order.
18. Do you sell wholesale?
No. Please do not contact us regarding wholesale information as wholesale questions will not be answered. We are a retail only company.
19. What is your legal disclaimer policy?
Any unauthorized use of materials appearing on this site may violate trademark and other applicable laws and could result in criminal or civil penalties. None of the materials used on this site may be copied, reproduced, modified, transmitted, or distributed by any means without prior written consent. Our website may be used strictly for shopping on our site or placing an order on our site and for no other purpose. All trademarks, registered copyrights, and logos are the sole property of their respective owners.
20. What are your order and pricing policies?
Regencies.com is not responsible for typographical, photographic, technical, or pricing errors listed on our website. We are also not responsible for incorrect pricing and/or information listed on other sites. If you see inconsistent pricing on a different site, our website www.regencies.com is the correct price.
We reserve the right to cancel any order. We also reserve the right to adjust prices without notice.
21. Who can I contact if I still have a question?
We are always happy to answer any questions or concerns you may have and do our best to reply within 24 hours. Please send your email to: email@example.com
Be sure to read our Shipping Page for more information about our shipping policies.